Terms of Service

1. Acceptance of These Terms

These Terms of Service govern your access to and use of Zelunara, including the game, website, browser game access pages, account features, virtual items, payment features, browser game launch flow, policy pages, and support services. By accessing, playing, purchasing from, or using Zelunara, you agree to these Terms. If you do not agree, do not use the game or website.

2. Operator Information

Zelunara is operated by AVERIN TECHNOLOGY LIMITED.

Registered address: RM509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG.

3. Privacy Policy and Other Policies

Our Privacy Policy explains how Zelunara handles information related to the game, website, accounts, payments, support, and downloads. Our Refund Policy explains the basic refund process where applicable. These policies are part of the overall rules for using Zelunara.

4. Eligibility

You may use Zelunara only if you can legally agree to these Terms. If you are under the age of majority in your location, you should use the game only with permission and supervision from a parent or legal guardian. Zelunara is not directed to children under 13.

5. Limited License

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and play Zelunara for personal entertainment. This license does not transfer ownership of the game, website, artwork, code, characters, music, design, text, trademarks, or other content.

6. Accounts and Security

Some features may require an account or account identifier. You are responsible for keeping login credentials secure and for activity that occurs through your account. You agree to provide accurate information when required, keep account information current, and contact support@zapjoy.online promptly if you believe your account has been accessed without authorization.

7. Game Progress and Service Data

Zelunara may save progress, coins, virtual items, settings, purchase delivery state, and other game records on local devices or servers. We may adjust game balance, correct errors, recover missing purchases, remove improperly obtained items, or reset abusive or fraudulent activity where reasonably necessary to protect the game, payment flow, and other players.

8. Player Rules

You agree not to:

• Cheat, exploit bugs, abuse refunds, manipulate coin balances, or use unauthorized tools, bots, scripts, emulators, modified clients, packet tools, or automation to gain unfair advantages.
• Reverse engineer, decompile, modify, resell, sublicense, distribute, or create derivative works from Zelunara except where allowed by mandatory law.
• Interfere with servers, downloads, payments, security systems, account systems, or any other player account.
• Use Zelunara for unlawful, harmful, abusive, fraudulent, harassing, misleading, or disruptive activity.
• Upload or send support content that is illegal, infringing, misleading, malicious, harmful, or unnecessary sensitive information.
• Impersonate another person, misrepresent purchase ownership, or submit false payment, refund, or support claims.

9. Virtual Coins, Items, Rewards, and Game Economy

Zelunara may include virtual coins, items, rewards, upgrades, boosters, or similar in-game benefits. In-game coins and virtual items are for entertainment use inside Zelunara only. Virtual items are licensed, not sold. They have no cash value, cannot be withdrawn, exchanged for money, transferred, or used for gambling, are not legal tender, and do not create a bank account, stored-value account, investment product, prize, or gambling product unless required by law or expressly allowed by us.

10. Purchases and Payment Processing

If paid features are available, prices, taxes, payment methods, currencies, and availability may vary by region, platform, payment provider, promotion, or product configuration. Payment processing may be handled by third-party payment providers. Purchase delivery may depend on successful payment confirmation, fraud review, service availability, and the accuracy of your account identifier or order information.

11. Refunds, Chargebacks, and Failed Delivery

Refund eligibility may depend on applicable law, payment provider rules, platform rules, product delivery status, and our Refund Policy. If you believe a purchase was not delivered correctly, contact support@zapjoy.online with your account identifier, order identifier, purchase time, payment amount, payment method, and a short description of the issue. Fraudulent refund claims, chargeback abuse, or repeated abuse of payment systems may lead to account restrictions, item removal, or suspension where permitted by law.

12. Browser Access and Updates

Use the official Play now links on this website to access the browser game. No APK installation is required. Keep your browser updated and use a working internet connection. We may update the browser build or its availability for security, compatibility or operational reasons.

13. Updates, Compatibility, and Availability

Zelunara may require updates to continue working correctly. We do not guarantee that every version will remain available forever or that every device, operating system, emulator, region, payment method, or network environment will be supported. Features may be limited or unavailable during maintenance, security events, outages, provider failures, or other operational issues.

14. Support Communications

If you contact support, you authorize us to review the information you provide and related account, gameplay, payment, refund, download, or diagnostic records as needed to respond. You are responsible for ensuring that any screenshots, files, or messages you send are lawful and do not include sensitive information that is unnecessary for support.

15. User Submissions and Feedback

If you submit feedback, suggestions, bug reports, screenshots, or other materials to Zelunara, you grant us permission to use them to operate, support, improve, market, and protect the game without owing compensation, unless prohibited by law. You must have the right to submit any materials you provide.

16. Intellectual Property

Zelunara, including game content, website content, graphics, characters, names, logos, artwork, software, layout, and related materials, is owned by or licensed to the Zelunara operator. Except for the limited license above, no rights are granted to you. You may not copy, publish, sell, rent, lease, distribute, publicly perform, publicly display, or commercially exploit Zelunara without permission.

17. Third-Party Services

Zelunara may use or link to third-party services, such as hosting providers, official package hosting, payment processors, platform stores, analytics tools, crash tools, security tools, or support tools. Third-party services are governed by their own terms and policies. We are not responsible for third-party services that we do not control.

18. Account Suspension and Termination

We may suspend or terminate access to Zelunara, accounts, purchases, virtual items, support, or download access if we reasonably believe that you violated these Terms, created risk for the service or other users, engaged in fraud or abuse, created legal or security risk, or used the game in a way that harms commercial operation. You may stop using Zelunara at any time.

19. Changes to the Game and Commercial Terms

Zelunara may change over time. We may add, remove, rebalance, limit, price, discount, replace, or modify levels, rewards, virtual items, payment options, download links, support processes, policy pages, or other features. We may also perform maintenance, fix bugs, discontinue features, or stop offering the game where needed.

20. App Store, Platform, and Payment Provider Rules

If Zelunara is downloaded through a platform store or paid through a payment provider, additional platform or provider terms may apply. If platform or provider rules conflict with these Terms for a transaction handled by that platform or provider, those rules may control for that transaction where required.

21. Export, Sanctions, and Legal Compliance

You may not use, download, purchase from, or access Zelunara where doing so would violate applicable laws, sanctions, export controls, payment rules, or platform rules. You are responsible for complying with laws that apply to your use of the game.

22. Disclaimers

Zelunara is provided "as is" and "as available" to the maximum extent permitted by law. We do not guarantee that the game, website, APK, QR code, purchase flow, account system, or support process will be uninterrupted, error-free, secure, compatible with every device, or available in every region. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

23. Limitation of Liability

To the maximum extent permitted by law, Zelunara and its operators, developers, service providers, and partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, profits, goodwill, virtual items, account access, purchase access, or download access arising from your use of the game or website. Nothing in these Terms limits liability that cannot be limited under applicable law.

24. Indemnity

Where permitted by law, you agree to defend and indemnify Zelunara from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the game, violation of these Terms, unlawful activity, payment abuse, unauthorized distribution, or infringement of third-party rights.

25. Consumer Rights

Nothing in these Terms is intended to limit rights that you may have under mandatory consumer protection, privacy, payment, product liability, or digital content laws in your location. If any part of these Terms is unenforceable, the remaining parts will continue to apply to the maximum extent permitted by law.

26. Governing Law and Disputes

These Terms are governed by Hong Kong law, subject to any mandatory consumer protections in your location. Before filing a claim, you agree to contact support@zapjoy.online so we can try to resolve the issue informally. Any required court, regulator, consumer forum rights, or mandatory consumer protections remain available where local law requires them.

27. Changes to These Terms

We may update these Terms when Zelunara changes, when payment or download flows change, when commercial operations change, or when legal or operational requirements change. The updated version will show a new "Last updated" date. Continued use after an update means you accept the revised Terms for future use.

28. Contact

For questions about these Terms, purchases, refunds, account issues, browser game access, privacy requests, or game support, contact support@zapjoy.online.