Privacy Policy

1. Overview

This Privacy Policy explains how Zelunara collects, uses, discloses, stores, and protects information when you use the Zelunara game, website, browser game access pages, account features, payment features, browser game launch flow, and support services. This policy is written for commercial operation and for players who need clear information before downloading or purchasing in-game content.

2. Who We Are and How to Contact Us

Zelunara is operated by AVERIN TECHNOLOGY LIMITED. The current public website is https://zelunara.com. Registered address: RM509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG. For privacy, account deletion, payment, or support questions, contact support@zapjoy.online.

3. Scope

This policy applies to the Zelunara game, official website, browser game access pages, policy pages, account features, game servers, purchase delivery systems, customer support, and related anti-fraud or security processes. It does not apply to third-party websites, payment providers, platform stores, or hosting services that have their own privacy policies.

4. Information We May Collect

Depending on how you use Zelunara, we may collect the following categories of information:

• Account information: account identifier, email address, login method, display name, authentication status, region setting, and account preferences.
• Gameplay information: level progress, selected racer, race results, score, coins, rewards, virtual items, inventory, settings, saved game state, challenge history, and gameplay balance data.
• Commercial and purchase information: product selected, order identifier, payment amount, currency, purchase time, payment status, delivery status, refund status, chargeback status, coin balance updates, and payment provider reference numbers.
• Device and technical information: device type, operating system, app version, language, approximate region derived from network data, IP address, crash logs, diagnostic logs, security events, and server logs.
• Website and download information: browser type, pages viewed, referring page, game-link access, download link access, server request logs, and basic performance logs.
• Support information: your contact details, messages, screenshots, files you choose to provide, purchase details, account identifiers, and records needed to respond to your request.
• Fraud and safety information: suspicious login signals, abnormal transaction records, modified client indicators, abuse reports, refund abuse signals, and service integrity logs.

5. Information We Do Not Intentionally Collect

Zelunara does not intentionally collect full payment card numbers, card security codes, government identification numbers, biometric identifiers, contact lists, photo libraries, microphone recordings, precise GPS location, health data, or sensitive demographic information. Payment details are handled by payment providers according to their own policies. If a future feature requests device permissions, the app should request only the permission needed for that feature.

6. Notice at Collection

We collect personal information for the business and commercial purposes described in this policy, including operating the game, providing accounts, delivering purchases, preventing fraud, maintaining security, supporting users, improving game performance, and complying with legal obligations. We do not knowingly sell personal information or share it for cross-context behavioral advertising. If that changes, we will update this policy and provide required choices.

7. How We Use Information

We use information to operate, protect, and commercialize Zelunara, including to:

• Provide the game, website, APK download, browser game launch, account access, customer support, and policy pages.
• Save progress, sync account state, deliver coins or virtual items, restore purchases, and show relevant game history.
• Create, verify, fulfill, refund, or investigate payment orders and purchase delivery events.
• Detect cheating, refund abuse, fraud, unauthorized access, service attacks, modified clients, or violations of the Terms of Service.
• Fix bugs, analyze crashes, maintain service reliability, improve gameplay balance, and measure whether downloads and purchases work correctly.
• Send service messages, security notices, payment status updates, support replies, and policy or account notices.
• Comply with laws, tax, accounting, audit, platform review, consumer protection, and dispute-resolution requirements.

8. Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, our legal bases may include performance of a contract, legitimate interests, legal obligations, consent where required, and protection of users or the service. Examples include providing gameplay under the Terms of Service, processing orders, preventing fraud, securing accounts, responding to support requests, and complying with legal duties.

9. Payments and Virtual Items

If you purchase virtual coins, rewards, upgrades, or other in-game items, Zelunara may create a payment order and receive payment status updates from a payment provider. We use this information to deliver purchased items, maintain transaction records, prevent fraud, support refunds where available, investigate chargebacks, and resolve payment disputes. We do not store full payment card numbers or card security codes.

10. Cookies, Logs, and Similar Technologies

The Zelunara website may use necessary browser storage, server logs, game-link access logs, or similar technologies to deliver pages, secure the service, remember basic technical state, and understand whether downloads are working. We do not use this policy to authorize unrelated third-party behavioral advertising without updating this policy and providing any required choices.

11. Analytics, Ads, and Tracking

Zelunara may use limited analytics or diagnostic tools to understand crashes, performance, download reliability, and general gameplay health. If advertising, cross-app tracking, or personalized marketing features are added later, this policy and any applicable platform disclosures should be updated before those features are enabled.

12. How We Share Information

We do not sell personal information. We may share limited information only when needed for the following purposes:

• Service providers: hosting, storage, security, analytics, crash diagnostics, customer support, and infrastructure providers that help operate Zelunara.
• Payment providers: payment checkout, payment status, refund handling, fraud checks, transaction verification, and chargeback support.
• Platform and distribution services: app stores, official package hosting, APK hosting providers, or similar services used to distribute official builds.
• Legal and safety reasons: compliance with law, valid legal process, fraud prevention, security investigations, enforcement of our terms, or protection of users and the service.
• Business transfers: if the game or related assets are merged, sold, financed, transferred, or reorganized, information may be transferred subject to appropriate privacy protections.

13. Data Retention

We keep information only as long as reasonably needed for the purposes described in this policy. Account and gameplay records are generally retained while your account remains active. Payment, order, refund, and chargeback records may be retained longer for accounting, fraud prevention, tax, audit, legal, and dispute-resolution purposes. Security logs may be retained for a limited period needed to protect the service. Support records are retained as needed to resolve issues and maintain a record of our response.

14. Account Deletion and Data Requests

You may request access, correction, deletion, portability, or restriction of account-related information where applicable. You may also ask us to close your account or delete associated game data, subject to records we must retain for security, purchase verification, fraud prevention, tax, accounting, dispute handling, or legal compliance. To make a request, email support@zapjoy.online with the subject line "Privacy Request" or "Account Deletion Request". Include your account identifier and enough information for us to verify the request.

15. California and Other US Privacy Rights

Depending on where you live and whether legal thresholds apply, you may have the right to know what personal information is collected, access it, correct inaccurate information, request deletion, receive information about disclosures, and opt out of the sale or sharing of personal information for cross-context behavioral advertising. Zelunara does not knowingly sell personal information or share it for cross-context behavioral advertising. We will not discriminate against you for exercising legally protected privacy rights.

16. EEA, UK, and Similar Privacy Rights

Where applicable, users in the European Economic Area, the United Kingdom, Switzerland, or other regions with similar privacy laws may have rights to access, rectify, erase, restrict, object to processing, withdraw consent, and receive a portable copy of certain data. You may also have the right to complain to a data protection authority. We will process such requests as required by applicable law.

17. Children and Teens

Zelunara is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information without required parental consent, we will take reasonable steps to delete it. Parents or guardians may contact support@zapjoy.online. If future versions target children or knowingly collect children's data, additional parental notice and consent measures will be required before launch.

18. Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No online service can guarantee perfect security, so players should use strong account credentials, keep devices secure, download only from official sources, and avoid sharing login information.

19. International Transfers

Zelunara may be operated using servers and service providers in different countries. By using the game or website, you understand that information may be processed in countries that may have different data protection laws than your place of residence. Where required, we will use appropriate transfer safeguards.

20. Third-Party Links and Services

The website or game may link to third-party services such as payment providers, hosting providers, official package hosting, platform stores, analytics tools, or support tools. Their privacy practices are governed by their own policies, not this Privacy Policy.

21. Do Not Track and Global Privacy Control

Some browsers or devices may send Do Not Track or Global Privacy Control signals. Because Zelunara does not currently sell personal information or share it for cross-context behavioral advertising, these signals do not change our current practices. If future features require an opt-out mechanism, this policy will be updated.

22. Changes to This Policy

We may update this Privacy Policy when the game, website, payment flow, APK download flow, support process, data practices, business operations, or legal requirements change. The updated version will show a new "Last updated" date. Continued use of Zelunara after an update means the revised policy applies to future use.

23. Contact

For privacy questions, data requests, account deletion requests, purchase privacy questions, or children's privacy requests, contact support@zapjoy.online.