Refund Policy

Overview

This Refund Policy explains how refund requests are handled for Zelunara purchases, coin packs, and other virtual items.

Operator: AVERIN TECHNOLOGY LIMITED. Registered address: RM509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG.

Virtual Items

In-game coins and virtual items are for entertainment use inside Zelunara only. They have no cash value, cannot be withdrawn, exchanged for money, transferred, or used for gambling.

Refund Eligibility

Refund eligibility may depend on the payment provider, local law, and whether the purchased virtual items have already been delivered or used. We may review requests involving duplicate charges, failed delivery, unauthorized purchases, or technical issues that prevent access to purchased items.

Non-Refundable Situations

Used, consumed, transferred, or fraudulently obtained virtual items may not be refundable unless required by law. Refund abuse, chargeback abuse, false order claims, modified clients, or payment fraud may result in item removal, account restrictions, or refusal of future refund requests where permitted by law.

How to Request a Refund

Contact support@zapjoy.online with your account identifier, order number, purchase date, amount, payment method, and a short description of the issue. Do not send full payment card numbers or passwords.

Review and Processing Time

Approved refunds are processed to the original payment method. Actual posting time depends on the payment provider or issuing bank.

Third-Party Payment Purchases

If a purchase was made through a third-party payment provider, that provider may require refund requests to be submitted through its own support or purchase history tools. Provider rules and bank processing times may affect the outcome or timing of a refund.

Contact

For refund questions, contact support@zapjoy.online.